Privacy Policy

Last updated: September 21, 2026 · Effective Date: September 21, 2026

1. Overview

At Letterlays, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, online studio, and digital store.

2. Information We Collect

Account & Authentication: When you sign in, we process your email address and authentication identifiers via Clerk. We do not store raw passwords on our servers.
Purchases & Transactions: Payment information (credit card numbers, billing addresses) is collected directly by Paddle.com as our Merchant of Record. Letterlays stores transaction IDs, purchased items, and entitlement records in our database.
Custom Font Inquiries: When you submit a custom typography lead, we collect your name, email, company name, use case, and project specifications to provide a tailored quote.
Analytics & Telemetry: We record privacy-preserving telemetry (such as anonymous redirect link counts and minimal funnel events) without storing individual IP addresses or tracking personal identities across third-party websites.

3. How We Use Your Information

To deliver font files, graphic packages, and commercial licenses to your account.
To grant and verify digital asset access via our Cloudflare Worker and R2 storage pipeline.
To provide customer support and respond to inquiries at support@letterlays.com.
To detect fraud and maintain platform security.

4. Third-Party Service Providers

We work with trusted industry providers to deliver our service:

Paddle.com: Merchant of Record handling secure payments, tax compliance, and refunds.
Clerk.com: Identity and authentication provider.
Cloudflare: CDN, edge compute (Workers), serverless database (D1), and object storage (R2).

5. Data Retention & Deletion

We retain your entitlement records for as long as your account remains active to ensure you can re-download your purchased assets at any time. You may request account and personal data deletion by contacting support@letterlays.com.

6. Cookies & Local Storage

We use browser local storage and essential session cookies solely to preserve your active studio design layers, dark/light theme choice, cart items, and wishlist preferences. We do not use third-party advertising tracking cookies.

7. Contact

If you have questions about this Privacy Policy, please contact us at support@letterlays.com.